Meetings are held at various locations to allow participation by all interested individuals and organizations. We meet monthly for lunch, usually on the third Wednesday, from 12:00 to 2:00 pm. Please see below for information on our next meeting.
Click here to see minutes for previous meetings. To Subscribe to our meeting notices, go to http://www.mailermailer.com/x?oid=24221c


UPCOMING MEETINGS

Our next local chapter meeting is on Wednesday, September 17th. We look forward to seeing you there. Reserve your seat by contacting RSVP to rsvp@hdi-capitalarea.com

Problem Management

Fresh off the heels of our ITIL discussion, there’s one topic which could be the cause of everyone associated with the help desk: How do we do a better job of "seeing the forest for the trees" when it comes to outages — and what can we do to prevent them?? How can we help eliminate all those redundant calls for the same issues?

Jeff Gore, an IT Service Management process consultant — with over 10 years helping customers such as FDIC, Coco-Cola, Cingular and recently — DHS Headquarters and the EPA — will talk about ways to help your organization adopt strong Problem Management processes and start to help making your IT organization more efficient. No More Fire Drills!!!

AGENDA - September 17, 2008

12:00 to 12:30 Lunch and Networking
12:30 to 1:50 Meeting Begins
1:50 to 2:00 Survey Drawing and Prize Give Away
2:00 Meeting Ends

LOCATION

Fairfax County Public Schools
The Nancy F Sprague Technology Center
4414 Holborn Ave.
Annandale, VA 22003

Parking is available

Click Here for Directions