Meetings Minutes

• July 16, 2008
• June 18, 2008
• May 21, 2008
• April 18, 2007
• March 21, 2007
• March 15, 2006
• February 15, 2006

Miscellaneous Items

• HDI Capital Area By-Laws
• Sandy Seroskie - Marketing Your Help Desk 05-21-08
• Marketing Your Help Desk-Service Catalog Template 05-21-08
• Marketing Your Help Desk-Tri-Fold Template 05-21-08
• Marketing Your Help Desk-Newsletter Template 05-21-08
• Marketing Your Help Desk-Desktop Support Leave Behind 05-21-08
• Joanne Smikle - Improvement, Innovation, Ingenuity 04-16-08
Sample Consolidation Project Plan (MS Project file)
• Sample Service Catalog
• Sample Memorandum of Understanding
• Sample Email Communication
• Sample Brochure
• Sample Posters
• Sample Statistic Report
• Traditional vs Quality Management - Ajit Silva
• Writing Useful Tickets Workshop 7-18-07
• E-WRITE-Eight Essential Writing Skills for Techies
• Brad Barton Beyond Illusions
• Celebrating Success
• HDI DC Colors
• ITIL Overview
• ITIL Preparation Tips
• ITIL Tool Selection
• Marketing Materials for Your Help Desk-Catalog
• O'Flahavan
• Wkg with Support Teams Beyond HD_CharLaBountyNov2004