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July 16, 2008
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Sandy Seroskie - Marketing Your Help Desk 05-21-08
Marketing Your Help Desk-Service Catalog Template 05-21-08
Marketing Your Help Desk-Tri-Fold Template 05-21-08
Marketing Your Help Desk-Newsletter Template 05-21-08
Marketing Your Help Desk-Desktop Support Leave Behind 05-21-08
Joanne Smikle - Improvement, Innovation, Ingenuity 04-16-08
Sample Consolidation Project Plan (MS Project file)
Sample Service Catalog
Sample Memorandum of Understanding
Sample Email Communication
Sample Brochure
Sample Posters
Sample Statistic Report
Traditional vs Quality Management - Ajit Silva
Writing Useful Tickets Workshop 7-18-07
E-WRITE-Eight Essential Writing Skills for Techies
Brad Barton Beyond Illusions
Celebrating Success
HDI DC Colors
ITIL Overview
ITIL Preparation Tips
ITIL Tool Selection
Marketing Materials for Your Help Desk-Catalog
O'Flahavan
Wkg with Support Teams Beyond HD_CharLaBountyNov2004
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