My Profile

Kristin Ekanger

Director, IT Service Delivery,
Brookings Institution

Contact Details

Brookings Institution


Energetic IT Customer Support expert with 18 years of experience in technical service desk operations and staff management, SLA and procedures development, customer relationship management, communications, and managing change. Implemented ITIL best practices, service management, and knowledge management. Quality focused leader with a track record of passionately building effective and cohesive teams. Extensive experience in leading collaborative initiatives with cross-functional teams, using a customer-centric approach to ensure satisfaction and success.

Core Competencies:

• Passionate Customer Service and Support / Customer Advocacy
• Customer Liaison – Trusted partner, Communicating complex or technical concepts to non-technical staff / Bridging gap between business and IT
• Leadership/Team Building - known for caring, listening, coaching, and empowering individuals
• Effective and Efficient IT Process Design, Development, and Implementation
• Knowledge Management
• Project Management
• ITIL Principles and ITSM Practices
• Problem Solving -- Continual Process Improvement